Reservationist (Call Taker) | Corpus Christi, TX
JOB DESCRIPTION
Job Title: Reservationist (Call Taker)
Department: Operations / Customer Service
Reports To: Operations Manager
FLSA Status: Non-Exempt
Position Classification: Full-Time / Part-Time (bargaining unit)
Work Location: CCRTA Maintenance Facility, Corpus Christi, TX
STARTING WAGES (1/1/2027)
Hendrickson Transportation Group's contract with CCRTA begins January 1, 2027. The wage rate below is established under Article 19 of the Collective Bargaining Agreement between Hendrickson Transportation Group and Teamsters Local 657 and reflects the rate effective January 1, 2027:
Reservationist: $17.19/hour
GENERAL SUMMARY
The Reservationist (Call Taker) is responsible for providing accurate paratransit, demand-response, and fixed-route information to the public, and for scheduling and processing trip reservations for CCRTA's paratransit service in a courteous, professional, and timely manner. Dedicated reservationist coverage is provided Monday–Friday 7:00 a.m.–5:00 p.m., Saturday 8:00 a.m.–5:00 p.m., and Sunday 12:00 p.m.–4:00 p.m., consistent with the CCRTA service contract.
ESSENTIAL DUTIES & RESPONSIBILITIES
Answer incoming calls and schedule, confirm, modify, or cancel paratransit trip reservations accurately and courteously.
Provide accurate information regarding paratransit eligibility, fixed-route schedules and maps, and demand-response/flexible services, in person, by phone, or by email.
Provide general information and process applications for reduced-fare ID cards and related rider programs, as assigned.
Provide initial response to customer complaints, document them accurately, and route them to the appropriate department.
Maintain accurate ridership, reservation, and cash-handling records/reports where applicable, in compliance with company cash handling policy.
Monitor call center systems and route information systems and report malfunctions.
Maintain strong organizational, time-management, and prioritizing skills to manage high call volumes.
Work non-traditional shifts, including early mornings, evenings, and weekends, consistent with the required reservationist coverage hours.
Perform other duties as assigned.
MINIMUM QUALIFICATIONS
Education: High school diploma or GED.
Experience: One (1) year of customer service or related experience preferred.
Must possess excellent communication and customer service skills and the ability to remain professional and calm under pressure.
Bilingual (English/Spanish) strongly preferred; telephone information must be available in both languages whenever vehicles are in service.
Proficient with Microsoft Office applications (Word, Excel) and scheduling/reservation software.
Ability to read, understand, and comply with applicable cash handling and confidentiality policies.
PHYSICAL REQUIREMENTS / WORKING CONDITIONS
Work is performed inside a call center/office environment. The employee is regularly required to sit, listen, and occasionally lift/move up to 25 pounds. Requires close and distance vision, and the ability to adjust focus. Occasional exposure to typical office conditions (temperature/humidity variation, ambient noise).
PRE-EMPLOYMENT REQUIREMENTS
All job offers and continued employment are contingent upon successfully completing the following pre-employment activities:
Criminal history background check, including state and out-of-state criminal history/driving record review, National Sex Offender Public Website (NSOPW) search, and review of DD Form 214 for applicants with prior military service.
Motor Vehicle Record (MVR) check confirming an acceptable driving record: no more than two (2) moving violations or accidents in the preceding three (3) years, no more than one (1) DWI/DUI conviction in a lifetime, no DWI/DUI conviction in the preceding five (5) years, and no DWI/DUI conviction at any time while operating a commercial vehicle.
DOT medical (physical) examination administered by a certified medical examiner.
Pre-employment drug and alcohol screen administered in accordance with FTA/DOT drug and alcohol testing regulations (49 CFR Parts 40 and 655), followed by random, reasonable-suspicion, post-accident, and return-to-duty testing throughout employment.
Pre-employment job/physical agility evaluation, as applicable to the position.
Verification of a valid driver's license and, where required, a valid Commercial Driver's License (CDL) with appropriate endorsements.
Completion of the Defense Biometric Identification System (DBIDS) clearance process issued by Naval Air Station Corpus Christi, required for access to restricted facilities or service areas.
Review of employment history, driving history, and other information relevant to fitness for the position.
Employees remain subject to ongoing compliance monitoring, including biannual criminal history and driving record reviews, and are subject to the Safety Point Program and Attendance Policy set forth in the collective bargaining agreement.
DRUG SCREENING
HTG is committed to maintaining a DRUG-FREE workplace.
All offers of employment are contingent upon successful completion of a pre-employment drug screen.
BACKGROUND CHECKS
HTG will conduct a full background check on all candidates for employment, including review of DD Form 214. DOT physical and driving record will also be required.
AUTHORIZATION FORM
Please download and complete the Authorization Form. The completed form should be uploaded at the end of the application.
Hendrickson Transportation Group is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status. Reasonable accommodation will be provided to qualified individuals with disabilities, upon request, to enable them to perform the essential functions of the position.
Thank you for considering and applying for a position with HTG. We appreciate the time you are giving to complete this application form. It is important that you fully and accurately complete this form yourself and indicate the position(s) for which you wish to be considered. Please be very careful completing this application. We use a sophisticated and detailed background and employment screening process in which will disclose inaccurate, false, and/or incomplete or omitted information. This application will remain on file for 180 days from the date herein whereupon you should resubmit a new application if you are interested in a position with Hendrickson Transportation Group LLC.
If there is a current opening in the position(s) you are seeking and the information in your application suggests you meet the minimum qualifications and are among the best qualified candidates for that position, you may be contacted for an interview. If you are interviewed, you will be informed of a final decision once the entire interview process is completed which includes a complete background check and pre-employment drug test.
Please do not send resume without completing online application.
The following online application form and Authorization Form must be filled out completely for your application to be considered.
