Dispatcher | Corpus Christi, TX
JOB DESCRIPTION
Job Title: Dispatcher
Department: Operations
Reports To: Operations Manager / General Manager
FLSA Status: Non-Exempt
Position Classification: Full-Time / Part-Time (bargaining unit)
Work Location: CCRTA Maintenance Facility, Corpus Christi, TX
STARTING WAGES (1/1/2027)
Hendrickson Transportation Group's contract with CCRTA begins January 1, 2027. The wage rate below is established under Article 19 of the Collective Bargaining Agreement between Hendrickson Transportation Group and Teamsters Local 657 and reflects the rate effective January 1, 2027:
Dispatcher: $20.36/hour
GENERAL SUMMARY
The Dispatcher is responsible for ensuring that all scheduled paratransit and small bus routes are assigned and completed, resolving operational problems as they arise during the workday, and completing associated daily reports and clerical duties.
ESSENTIAL DUTIES & RESPONSIBILITIES
Dispatch all bus and van operators to assigned work schedules and shifts.
Monitor and supervise the vehicle fleet using a computerized dispatch/radio system, and communicate with operators regarding conditions that affect service.
Respond to operational questions and problems from operators in the field.
Review the Dispatch Daily Report of Operations; schedule work assignments for operators, extra-board operators, and part-time operators; receive and record sick calls; adjust the daily run list for replacement operators.
Coordinate with Maintenance staff to ensure proper bus assignments and resolve on-street maintenance issues.
Maintain daily computerized records of bus schedules and changes; enter and update trip and vehicle information in dispatch/GPS/AVL software; print reports as needed.
Perform clerical functions for the department, including data collection on absenteeism and vacations, completion of forms, and posting operational information.
Assist customer service/reservations staff with phone coverage and general information as needed.
Monitor the dispatch area and operator lounge to ensure professional conduct.
Perform other duties as assigned.
MINIMUM QUALIFICATIONS
Education: High school diploma or GED.
Must have excellent verbal communication skills and sound decision-making ability under time pressure.
Must have basic computer/PC proficiency, including word processing, spreadsheet, and dispatch/scheduling software.
Knowledge of service area routes and the ability to multitask across simultaneous operational issues.
Ability to consistently work within a framework of collegiality and teamwork with supervisors, operators, and co-workers.
Bilingual (English/Spanish) preferred.
PHYSICAL REQUIREMENTS / WORKING CONDITIONS
Work is performed primarily indoors in a dispatch/office setting, with regular exposure to moderate noise levels. The employee is regularly required to stand, walk, and occasionally sit, listen, and lift/move up to 50 pounds. Requires close, distance, and peripheral vision; simple and fine hand grasping; and the ability to reach and adjust materials. Work hours may involve early mornings, late nights, weekends, holidays, and split shifts consistent with 24-hour/7-day transit operations.
PRE-EMPLOYMENT REQUIREMENTS
All job offers and continued employment are contingent upon successfully completing the following pre-employment activities:
Criminal history background check, including state and out-of-state criminal history/driving record review, National Sex Offender Public Website (NSOPW) search, and review of DD Form 214 for applicants with prior military service.
Motor Vehicle Record (MVR) check confirming an acceptable driving record: no more than two (2) moving violations or accidents in the preceding three (3) years, no more than one (1) DWI/DUI conviction in a lifetime, no DWI/DUI conviction in the preceding five (5) years, and no DWI/DUI conviction at any time while operating a commercial vehicle.
DOT medical (physical) examination administered by a certified medical examiner.
Pre-employment drug and alcohol screen administered in accordance with FTA/DOT drug and alcohol testing regulations (49 CFR Parts 40 and 655), followed by random, reasonable-suspicion, post-accident, and return-to-duty testing throughout employment.
Pre-employment job/physical agility evaluation, as applicable to the position.
Verification of a valid driver's license and, where required, a valid Commercial Driver's License (CDL) with appropriate endorsements.
Completion of the Defense Biometric Identification System (DBIDS) clearance process issued by Naval Air Station Corpus Christi, required for access to restricted facilities or service areas.
Review of employment history, driving history, and other information relevant to fitness for the position.
Employees remain subject to ongoing compliance monitoring, including biannual criminal history and driving record reviews, and are subject to the Safety Point Program and Attendance Policy set forth in the collective bargaining agreement.
DRUG SCREENING
HTG is committed to maintaining a DRUG-FREE workplace.
All offers of employment are contingent upon successful completion of a pre-employment drug screen.
BACKGROUND CHECKS
HTG will conduct a full background check on all candidates for employment, including review of DD Form 214. DOT physical and driving record will also be required.
AUTHORIZATION FORM
Please download and complete the Authorization Form. The completed form should be uploaded at the end of the application.
Hendrickson Transportation Group is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status. Reasonable accommodation will be provided to qualified individuals with disabilities, upon request, to enable them to perform the essential functions of the position.
Thank you for considering and applying for a position with HTG. We appreciate the time you are giving to complete this application form. It is important that you fully and accurately complete this form yourself and indicate the position(s) for which you wish to be considered. Please be very careful completing this application. We use a sophisticated and detailed background and employment screening process in which will disclose inaccurate, false, and/or incomplete or omitted information. This application will remain on file for 180 days from the date herein whereupon you should resubmit a new application if you are interested in a position with Hendrickson Transportation Group LLC.
If there is a current opening in the position(s) you are seeking and the information in your application suggests you meet the minimum qualifications and are among the best qualified candidates for that position, you may be contacted for an interview. If you are interviewed, you will be informed of a final decision once the entire interview process is completed which includes a complete background check and pre-employment drug test.
Please do not send resume without completing online application.
The following online application form and Authorization Form must be filled out completely for your application to be considered.
